Wednesday, June 18, 2008

Replacing the mistaken repair part:

Sears is coming through – we hope. They say that, based on the phone call from our local dealer, they have inspected their bins and corrected any problem. They are sending (what we hope is) the correct repair part and will not charge any shipping, will discount the part 10% for our inconvenience, won’t require that we send back the mistaken part, and will allow us 90 days to make sure everything’s all right. That last point is nice, since I’m at SIMO till the first days of July.

As to the 10% discount and not sending back the erroneous part – well, for a piece of metal that costs less than $5.00, they’re not losing much.

Three days into SIMO, and all is going well. We're having a very enjoyable, as well as productive, time.

1 comment:

- Rick said...

Brother Hight,

Hope you've received the correct part by now and the lawn mower is no longer a problem! I trust SIMO went well. Happy Anniversary. #7 is fast approaching for Jenn & me (July 20th). Have a wonderful week!